Refund Policy
Last updated: January 2026
Digital Product Notice
SalaryUp is a digital service delivered online. Access to all features is provided immediately upon purchase. No physical goods are sold or shipped.
Refund Window
New Purchases (Pro Monthly or Lifetime)
You may request a full refund within 7 days of your initial purchase if you are not satisfied with the service, provided there has not been excessive usage of the platform.
Subscription Renewals
Renewal charges for monthly subscriptions are generally non-refundable. However, we review refund requests on a case-by-case basis. If you no longer wish to be charged, please cancel your subscription before the renewal date.
Excessive Usage
Refund requests may be denied if there has been significant usage of the service (e.g., completing multiple practice sessions or generating reports). This helps prevent abuse of the refund policy.
How to Request a Refund
To request a refund, email us at support@salaryup.dev with the following information:
- The email address used for your SalaryUp account
- The date of purchase
- The reason for your refund request
We typically process refund requests within 2-5 business days. Approved refunds are issued to the original payment method.
Disputes & Chargebacks
If you believe a charge is incorrect, please contact us first before filing a dispute with your bank. We want to resolve any issues directly.
If a payment dispute (chargeback) is filed, we may temporarily suspend your account access during the investigation. We will provide Stripe with relevant account and usage information to resolve disputes fairly.
Questions about refunds?
Contact our support team at support@salaryup.dev or visit our contact page.